Privacy policy

Last updated: 10 November 2026

Pixel & Ping Studios ("we", "us") builds WhatsApp and Instagram auto-replies, websites and design work for businesses and creators in India. This policy explains what information we collect when you contact us, visit this website or use one of our demo bots, and how we use it.

What we collect

• Contact details: your name, phone number, WhatsApp or Instagram username, and email if you share it.
• Business details you give us: such as your business name, type, city, services, prices and timings, or links to your Instagram or Google Maps page.
• Messages: the messages you send us or our demo bot on WhatsApp or Instagram.
• Ad and form information: if you reach us through a Facebook or Instagram ad or lead form, the details Meta passes to us from that ad.
• Basic website data: standard technical information such as browser type and pages visited, collected by our hosting provider.

How we use it

• To reply to your enquiry and send you quotes.
• To build and run your free demo bot, which uses your business details to answer test messages.
• To deliver the services you buy from us.
• To improve our services and measure how well our ads work.

We do not sell your information, and we do not send you promotional messages unless you have agreed to receive them.

Who we share it with

We only share information with services we need to run our business:

• Meta Platforms (WhatsApp, Instagram, Facebook), which carries the messages.
• Automated reply and AI service providers that generate demo bot replies from the business details you provide.
• Hosting and email providers that run this website and our inbox.
• Authorities, where the law requires it.

How long we keep it

We keep enquiry and demo bot conversations for up to 12 months, unless you become a client, in which case we keep what we need for as long as we work together and as the law requires (for example, invoices).

Your choices

• Ask us for a copy of the information we hold about you.
• Ask us to correct or delete it.
• Reply "STOP" on WhatsApp at any time to stop messages from us.

We handle your information in line with India's Digital Personal Data Protection Act, 2023.

Contact

For any privacy question or request, email hello@pixelandping.in or message @pixelandping on Instagram.